About Town & Country
Why an Independent Insurance Agency
- An Independent Agent does not work for any specific insurance company—being independent the agent works only with your needs and wants in mind. Getting you the maximum benefit at an affordable price from a quality company.
- Will get you the maximum benefit at an affordable price from a quality company.
- Hands on customer service before and after the sale—no lengthy waits on the phone or being transferred between departments, an independent agent is YOUR advocate if problems arise.
Your Town and Country Insurance Independent Agent:
- Is a licensed professional who stays up to date on changes with insurance laws and trends.
- Is loyal to our customers not an insurance company thus, you will never need to change agencies as your insurance needs change
- Is YOUR advocate when you have a claim or concern
- Offers one-stop shopping for all YOUR insurance needs
Our Vision
Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy.
This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and emails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
Our Companies
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Our Team
Contacting Us
Phone: (870)932-7448
Toll-Free:(800)382-3219
Fax:(870)932-7415
Address: 447 Southwest Drive
Jonesboro, AR 72401
Jim Agan
Life & Employee Benefits Department
- 11 years of insurance experience, eight with Town and Country Insurance
- 1984 Graduate of Abilene Christian University In Abilene Texas with a BBA in Marketing
- Member of the Greater Jonesboro Chamber of Commerce
- Board Member-David Puryear Center in Jonesboro
Pierce "Bubba" Barnett
Property & Casualty/Commercial Lines
- 41 years in Insurance Business/35 years with Town & Country
- Lifetime Resident of Arkansas
- Attended Arkansas State
- Charter Member of Jonesboro Unlimited
- Board of IIAA
- Previous National Committee of Trusted Choice Junior Classic
- 2006 Allen Kennedy Honoree (Highest Honor for a Trust Choice Agent)*
*The Allen Kennedy Award (only one awarded per year) is considered to be the highest honor that an Independent Agent can be given. Each recipient exemplifies the best in insurance sales, customer service and community service.
Deborah Benafield
Life & Employee Benefits Department
- Entered Insurance Business in 1983
- Attended Southwestern State University—Oklahoma
- Member for 17 years National Assoc of Health Underwriters
- Obtained Certified Senior Advisor in 2006
- United Way Volunteer
- Member of Jonesboro Chamber of Commerce
Dick Darouse
President
- 42 years of Insurance Experience—33 years at Town and Country Insurance
- Lifetime resident of Arkansas
- Eagle Scout
- 1969 Graduate of ASU—BS in General Business
- Member of the Greater Jonesboro Chamber of Commerce
- Charter Member of Jonesboro Unlimited
- Member of NAIFA since 1968—National Association of Insurance and Financial Advisors
- Chancellor’s Cabinet at Arkansas State University--Jonesboro
- Board of Directors of the Liberty Bank of Arkansas
Chris Evins
Property & Casualty/Life & Employee Benefits Department
- 2004 Cum Laude Graduate of Arkansas State University
- Board of Directors for ASU Touchdown Club
- 2008 #1 new sales producer in State Auto Producer School
Shannon Kaffka
Property & Casualty/Life & Employee Benefits Department
- 30 yrs Insurance experience, 22 years at Town and Country, Inc.
- Lifetime resident of Arkansas
- Veteran, US Air Force 1966-70
- BSE 1973 from AR State University
- MSE 1976 from AR State University
- President & Board Member of The David E. Puryear Center
- Obtained Certified Insurance Counselor Designation--1994
Drew Nadzam
General Manager Commercial Lines
- 28 years of Insurance Experience
- BS/BA Youngstown State University
- Certified Insurance Counselor
- Associate in Risk Management
- IIAA Field Representative of the Year 1992 and 2000
Brett Strobee
Property & Casualty/Life & Employee Benefits Department
- 2007 Graduate of Arkansas State University College of Business
- Member of Jonesboro Chamber of Commerce
- Entered Insurance and Financial Services Industry in 2007
- Lifetime Resident of North East Arkansas